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Developer, Application Support

ITI is over 30 years of democratizing IT projects and making them come to life for our clients. But above all we’re humans who embrace our visionary side. Working as a team, we simplify complex processes. Whatever their role, each person helps to rethink IT to make a positive impact on companies, industries and the economy.

At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective.

Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,700 clients we serve across the world. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans.

Join us in making IT more accessible

ITI is looking for a Developer, Application Support for a permanent position, full-time, telecommunting or hybrid mode as you wish. This is a new position within the Finance and IT Operations team. You will be the point of contact for supporting business application operations, such as ConnectWise and Oracle Netsuite. You will participate in the continuous improvement of the systems in collaboration with members of the Finance and Operations team.

Your role at ITI

You will be responsible for:

  • Administer internal business applications, such as ConnectWise and Netsuite (role changes, system operability);
  • Monitor the proper functioning of applications;
  • Act as liaison between users and internal and external support staff in the event of problems involving the multidisciplinary team;
  • Write scripts as required;
  • Provide technical support for applications;
  • Document interventions and projects related to the applications;
  • Participate in the creation of operational procedures and solutions;
  • Participate in testing during application modifications and updates.

This position is for you if…

  • You are passionate about IT and have a facility for understanding applications and making them your own;
  • You want to actively contribute to the development of efficient processes, clear documentation and knowledge sharing with your colleagues;
  • You want to play an important role within the organization and provide users with relevant solutions and perspectives;
  • You are willing to position yourself as a resource person within the company and ensure the quality of operations.

What we’re looking for

Profile

  • At least 3 years’ relevant experience in a similar IT position;
  • Hold a relevant degree in information technology;
  • Excellent oral and written communication skills;
  • Knowledge of ERP systems, ticketing systems and Microsoft Office;
  • Experience in user support;
  • Fluency in spoken and written French. (The addition of an English-speaking employee will enable the department to continue working with English-speaking employees and suppliers).

Human qualities

  • Autonomous and organized;
  • Collaborative spirit;
  • Strong communication skills;
  • Good management of priorities and ability to work to tight deadlines;
  • Ability to adapt quickly to changing conditions;
  • Problem-solving skills.

What we offer

Our honour code is to never take you for a number. We support our teams to take on challenges with agility. Each and every one of us has the latitude to move forward and get things done.

Concretely, this means:

  • A work environment where transparency and honesty reign—where everyone enjoys autonomy and the trust and attention of their leaders;
  • The possibility to work from home and work hours that are truly flexible;
  • Summer schedule – 8 additional half-days off;
  • A group insurance plan that’s adaptable to your needs;
  • A telehealth service, including 24/7 access to medical personnel to respond to your concerns;
  • Personal days, to ensure you’re there for life’s important moments;
  • Floating holidays, to help you take some time off in your busy life;
  • Pension funds, to plan for life after your career;
  • Continuing education, to develop your skills and help you grow.

Our values

We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial phone or virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the manager responsible for the position and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.

All applications are treated as confidential.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI promote an equal access employment and encourages women, ethnic and visible minorities, Indigenous persons and disabled persons to submit their application.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

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