Service Coordinator

ITI is over 30 years of democratizing IT projects and making them come to life for our clients. But above all we’re humans who embrace our visionary side. Working as a team, we simplify complex processes. Whatever their role, each person helps to rethink IT to make a positive impact on companies, industries and the economy.

At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective.

Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,700 clients we serve across the world. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans.

Join us in making IT more accessible

ITI is currently searching for a Service Coordinator for a permanent, full-time position to join the Transformation and Services team. Although ITI has been in existence for over 30 years, we continue to evolve as an IT leader in Canada. There are still many strategic initiatives to achieve our ambitious vision. What could be more exciting?

We are looking for a Service Coordinator to provide administrative and logistical support. The person will ensure the reception of service calls and assign technical resources. In addition, the person will act as an operational analyst and support the team in the production of charts, reports, billing and grant applications. He/she will report to the General Manager, Connection and Service Operations.

Your role at ITI

You will be responsible for:

• Receive and manage service calls, assign them to the various specialists and ensure follow-up ;
• Receive requests via the service mailbox as well as personal mailbox, by phone and through the service request system ;
• Follow up tickets with the Managed Services team ;
• Handle subcontractor invoicing ;
• Place orders through the manufacturing system and ensure follow-up ;
• Generate weekly reports for all technicians and architects ;
• All other related tasks.

This position is for you if…

• You are attentive to details and are rigorous in your day-to-day work ;
• You value autonomy in your work ;
• You have the ability to handle a high volume of requests and manage several files simultaneously ;
• You have good analytical skills, can adapt to change and work in an agile manner ;
• You demonstrate leadership skills and enjoy working with diverse teams ;
• You are a critical thinker.

What we’re looking for

Profile

• Possess a DEP / AEC in a relevant field
• 3 years experience in a similar position
• Good command of the office suite (Excel, Word, Teams)
• Excellent skills in French and intermediate English

Human qualities

• Strong organizational skills
• Analytical skills and attention to detail
• Good management of priorities and ability to manage several files simultaneously
• Strong team spirit and sense of service
• Real capacity to learn and adapt
• Autonomy and rigor in taking on the role

What we offer

Our honour code is to never take you for a number. We support our teams to take on challenges with agility. Each and every one of us has the latitude to move forward and get things done.

Concretely, this means:

• A work environment where transparency and honesty reign—where everyone enjoys autonomy and the trust and attention of their leaders
• The possibility to work from home and work hours that are truly flexible
• A group insurance plan that’s adaptable to your needs
• A telehealth service, including 24/7 access to medical personnel to respond to your concerns
• Personal days, to ensure you’re there for life’s important moments
• Floating holidays, to help you take some time off in your busy life
• Summer schedule – 8 additional half-days off
• Two types of pension funds, to plan for life after your career
• Continuing education, to develop your skills and help you grow

Our values

We believe how we do something is just as important as what we do.

We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial phone or virtual interview. If this interview is positive for both of us, the manager in charge of the position will continue the interview process with you.

All applications are treated as confidential.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI promote an equal access employment and encourages women, ethnic and visible minorities, indigenous persons and disabled persons to submit their application.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

Want to transform IT with us?