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Case Studies—Getting Ready for Artificial Intelligence
Organizations wanting to remain competitive in an ever-changing world must rapidly adapt to new technologies, with artificial intelligence (AI) playing a crucial role in this transformation. A company looking to integrate AI is quickly confronted with the issue of data management, often fragmented and limiting efficiency of operations.
Transform your data, transform your business
Through these case studies, discover how ITI helped organizations in various sectors overcome the challenges of data management and process optimization. Thanks to innovative solutions tailored to their specific needs, these organizations improved their performance, strengthened their decision-making processes and started planning for a future that includes AI.
A large public company offering corporate financial services
The challenge:
In part because of outdated infrastructure, the client’s operating costs were quite high. At the same time, the company struggled with limited availability of analytical services and capabilities, which negatively impacted its agility and decision-making abilities. The company wanted to take this opportunity to modernize and automate its processes.
The solution:
ITI built and implemented a new and modern data platform that simplifies data integration, analysis and reporting and features complete automation of data governance processes and AI capabilities.
The impact:
The organization is on track to reduce its operating costs by over 70%, in addition to dramatically improving its analytical capabilities thanks to AI integration. Its operational burden has also been lessened, enabling the creation of a more efficient and scalable data management environment.
A leading accounting firm specializing in wealth management
The challenge:
The company manages a large number of (often non-standardized) documents, sometimes for one client, generated by several divisions. We’re talking here about large volumes of unstructured data. This situation greatly hampered the company’s advanced analytics and reliable comprehensive report production capabilities. To deliver better customer service using truly useful reports, the company needed to harness the power of AI to structure its data.
The solution:
ITI leveraged Microsoft’s Document Intelligence API to extract data from all of the company’s PDF documents, so they would be useful and, crucially, shareable. The company now has access to a fully automated pipeline that classifies and optimizes data, transforming it into a structured, usable data asset.
The impact:
With greater control over its data, the organization now enjoys advanced data analytics and reporting capabilities. Automated processing also significantly improved data accessibility and decision-making efficiency.
A Canada-wide satellite service provider
The challenge:
The company lacked end-to-end visibility into several critical data points and their interactions. This included satellite telemetry, downstream service provider performance, and even user sessions. This gap, which prevented the organization from making informed decisions, directly impacted overall customer experience and generated billing errors.
The solution:
ITI built a customized data platform that offers comprehensive end-to-end visibility, providing the much sought-after consolidated overview that the company needed. The new platform supports, amongst other things, customer invoice validation and downstream service provider SLA monitoring.
The impact:
By creating a centralized view of the business’s data, the business was able to improve its data visibility and enhance its service delivery, ensuring improved billing accuracy and strengthened service provider management.
A company with several subsidiaries specializing in renewable energy and packaging solutions
The challenge:
The business did not have access to standardized or consolidated data for all of its subsidiaries. Limited visibility over its supply chain performance also made it difficult for the company to identify inefficiencies. This resulted in complicated decision-making, inventory and supply management, and made prioritizing, allocating and managing investments much harder.
The solution:
ITI developed a unified data strategy that standardized processes across subsidiaries, with the goal of providing near-real-time supply chain visibility and optimized key performance indicators (KPIs) for decision-making related to future investments and growth. By consolidating data from different ERP systems, the client was able to implement efficient and accurate inventory management systems across several locations.
The impact:
With near-real-time supply chain analysis capabilities, the company now enjoys improved overall visibility. It also benefits from enhanced decision-making abilities and streamlined inventory management, which, in turn, optimally supports the company’s growth and investment strategies.
One of the province’s largest public school boards
The challenge:
The client had to contend with disparate sources of internal and external data, leading to inconsistent reporting and inefficient application development. Decision-making was difficult, even hazardous at times. Consequently, the quality of the support services delivered to application users was negatively impacted.
The solution:
ITI first restructured the client’s various data sources and migrated them to a cloud-based platform. It then provided developers with clean, consistent data that they could use, in conjunction with high-performance test environments, to build quality applications that met the needs of the organization and its users. It also gave them access to intuitive data sources and standardized reporting capabilities.
The impact:
Thanks to more efficient data-driven applications, ITI was able to significantly enhance the quality of educational services delivered, bolster user support and facilitate decision-making.
