Agent, Sales Support
You’ll be responsible for processing customer orders, responding to inquiries by email and phone, and resolving issues related to orders, products, or after-sales service.
Agent, Sales Support
ITI is over 30 years of democratizing IT projects and making them come to life for our clients. But above all we’re humans who embrace our visionary side. Working as a team, we simplify complex processes. Whatever their role, each person helps to rethink IT to make a positive impact on companies, industries and the economy.
At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective.
Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,500 clients we serve. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans.
Join us in making IT more accessible
ITI is looking for a Sales Support Agent who will contribute to a positive customer experience by providing fast, attentive, and personalized service through various administrative tasks.
You’ll be responsible for processing customer orders, responding to inquiries by email and phone, and resolving issues related to orders, products, or after-sales service. You’ll be part of a dynamic team where collaboration and mutual support are part of everyday life. You will report to the Customer Experience Manager, known for her supportive leadership style and kindness.
Your role at ITI
In collaboration with the other members of the team, you will be responsible for:
- Follow up on orders for the sales team and provide clients with delivery details by email or phone (including delivery date and tracking number);
- Enter a high volume of customer orders into the system accurately and efficiently;
- Provide, upon request, proof of delivery, copy of invoices, or any other required documentation;
- Handle after-sales service issues and coordinate follow-ups with the appropriate parties;
- Assist clients in their search for information by guiding them to the available online tools;
- Perform various administrative tasks.
This position is for you if…
- You are passionate about customer service, and helping clients is a priority for you;
- You are comfortable handling a high volume of requests and can manage multiple files simultaneously;
- You learn quickly and adapt easily to new tools and changes;
- You are thorough when entering orders and take pride in doing quality work;
- You enjoy repetitive tasks and working as part of a team;
- You are resourceful, organized, and curious.
What we’re looking for
Profile
- Minimum of 2 years’ experience in a similar role (customer service or administration);
- Experience working in an office environment;
- Good communication, interpersonal, and problem-solving skills;
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams);
- Knowledge of the Netsuite environment is an asset;
- Fluency in both French and English, spoken and written. (Hiring a bilingual resource will enable the department to pursue its activities and adequately serve English-speaking customers).
Human qualities
- Passion for customer service;
- Strong team spirit;
- Good communication skills;
- Ability to handle pressure and multitask;
- Dynamic and people-oriented;
- Curious and eager to learn;
- Autonomous, proactive and organized;
- Interest in varied tasks;
- Problem-solving mindset.
What we offer
Our code of honour ensures that you’re never just a number. We empower our teams to take on challenges with agility. Each and every one of us has the autonomy to get things done.
Concretely, this means:
- A work environment where transparency and honesty reign — where everyone enjoys autonomy and the trust and attention of their leaders ;
- The ability to divide your time between home and the office and have truly flexible working hours ;
- Summer schedule — 8 additional half-days off ;
- A group insurance plan that’s adaptable to your needs ;
- A telehealth service including 24/7 access to medical personnel — to respond to your concerns ;
- Personal days — to ensure you’re there for life’s important moments ;
- Floating holidays — to help you take some time off in your busy life ;
- A Group RRSP — to plan for life after your career ;
- Continuing education — to develop your skills and help you grow.
Our values
We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.
We are ITI
We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI has an Equal Employment Opportunity program and encourages women, ethnic and visible minorities, aboriginals and people with disabilities to submit their application. We are working to become an inclusive employer for all.
Our simple recruitment process
Simplifying things is in our DNA.
If your application is selected, you will be invited to an initial phone or virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the manager responsible for the position and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.
All applications are treated as confidential.
By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf
