Director, Consulting Services, Modern Workplace

ITI is over 30 years of advising and making IT projects come to life for our clients. But above all we’re human IT experts who embrace our visionary side. We rethink IT to make a positive impact on companies, industries and the economy.  

At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective.  

Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,500 clients. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans.

Join us in making IT more accessible

ITI is looking for a Director, consulting services – Modern Workplace, known for their strategic vision, inspiring leadership, and ability to turn business ambitions into tangible results. Reporting to the Principal Director of Services, you will lead the execution of the division’s business plan, ensure team performance and development, and actively contribute to the evolution of Microsoft 365 services and modern workplace technologies. 

You will play a key role in shaping the technological vision, ensuring the quality of deliverables, managing vendors, and achieving performance objectives. This position offers a unique opportunity to drive innovation, support growth, and build a sustainable service model aligned with ITI’s evolving business needs. 

Your role at ITI

You will be responsible for:

• Contribute to the development and execution of the strategic plan for the Modern Workplace division (including collaboration, security, desktop and application virtualization); 
• Oversee the operational management of the service: delivery capacity, quality of deliverables, adherence to timelines, budgets, and project scope; 
• Manage the financial performance of the team, including utilization rates, financial statements, and margin; 
• Lead a bilingual team by adapting leadership and strategies to the commercial specificities of both francophone and anglophone markets; 
• Provide guidance to integration and detailed architecture consultants, ensuring consistency and quality of deliverables; 
• Manage team performance by organizing work, offering continuous feedback, and fostering talent development through training and certifications; 
• Define hiring needs based on operational requirements and department utilization rates; 
• Provide strategic recommendations aligned with market trends and business needs to evolve the service offering; 
• Maintain strong relationships with clients and vendors, and recommend optimal technology solutions; 
• Monitor service performance and make recommendations for operational improvements and optimizations; 
• Stay up to date with technological innovation trends, conduct strategic watch activities, and collaborate with the technology steering committee to evolve the service vision; 
• Implement concrete actions to ensure client satisfaction and smooth project execution; 
• Perform any other related tasks that support the growth, quality, and innovation of the service. 

This position is for you if…

• You’re eager to play a strategic role by actively contributing to the development and implementation of a growing service’s business and innovation plans; 
• You’re passionate about inspiring and developing a team of dedicated professionals, helping them grow their expertise and reach their full potential; 
• You’re driven by innovation, digital transformation, and continuous improvement in services related to collaboration, security, and virtualization; 
• You thrive on building trusted relationships with clients and partners, and excel in managing complex projects and operations; 
• You’re motivated by the impact you can have on overall business performance and customer satisfaction. 

What we’re looking for

Profile

• Minimum of 5 to 10 years of experience in an IT management role, specifically in modern workplace environments; 
• Proven experience in developing and implementing business strategies and innovation plans; 
• Recognized for your business development skills and ability to build strong relationships; 
• Fluency in French and English, spoken and written (required to communicate with our English-speaking clients, vendors, and employees); 
• Concrete achievements in team mobilization, service development, and management of technology projects; 
• University degree in Information Technology, Management, or a related field – an asset; 
• Microsoft 365 certifications or other relevant technical certifications – an asset; 
• Experience in consulting services or IT service delivery – an asset.

Human qualities

• Empowering Leadership: You lead with empathy, foster a climate of trust, and inspire your team to perform at their best; 
• Strategic Vision: You understand business challenges and know how to align actions with clear, impactful goals; 
• Innovative Mindset: You’re curious, proactive, and driven by the development of new ideas and solutions; 
• Client Focus: You prioritize customer satisfaction and know how to build strong relationships; 
• Collaborative Spirit: You thrive in team environments and encourage the sharing of ideas and expertise; 
• Environmental Awareness: You quickly grasp internal and external dynamics and adapt your strategies accordingly; 
• Business Acumen: You understand commercial realities and know how to turn needs into concrete opportunities. 

What we offer

Our honour code is to never take you for a number. We support our teams to take on challenges with agility. Each and every one of us has the latitude to move forward and get things done.

Concretely, this means:

• A work environment where transparency and honesty reign — where everyone enjoys autonomy and the trust and attention of their leaders ;
• The ability to divide your time between home and the office and have truly flexible working hours ;
• Summer schedule — 8 additional half-days off ;
• A group insurance plan that’s adaptable to your needs ;
• A telehealth service including 24/7 access to medical personnel — to respond to your concerns ;
• Personal days — to ensure you’re there for life’s important moments ;
• Floating holidays — to help you take some time off in your busy life ;
• A Group RRSP — to plan for life after your career ;
• Continuing education — to develop your skills and help you grow.

Our values

We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI promote an equal access employment and encourages women, ethnic and visible minorities, Indigenous persons and disabled persons to submit their application. We are working to become an inclusive employer for all, and to see uniqueness as a source of innovation.

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial phone or virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the manager responsible for the position and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.

All applications are treated as confidential.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

Want to transform IT with us?

Want to transform IT with us?