Technician, Managed Services, Level 3

ITI is over 30 years of democratizing IT projects and making them come to life for our clients. But above all we’re humans who embrace our visionary side. Working as a team, we simplify complex processes. Whatever their role, each person helps to rethink IT to make a positive impact on companies, industries and the economy. 

At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective. 

Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,500 clients we serve. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans. 

Join us in making IT more accessible  

ITI is looking for an experienced Level 3 IT Technician specialized in M365 to join the Managed Services team. The individual will provide remote technical support to ITI’s clients and respond to various IT expertise requests. You will work collaboratively with technicians of different expertise levels, fostering a culture of knowledge-sharing and teamwork. You will report to the Manager, Network Infrastructure and Managed Services. 

Your role at ITI

In collaboration with our dynamic team of 15 technicians, you will be responsible for :   

• Providing high-quality third-level support to users for all technologies used within the organization in M365 and basic Azure environments, as part of incident and problem resolution;  
• Maintaining our clients’ M365 environments;  
• Supporting the technological developments of platforms; 
• Contributing to the implementation of new services; 
• Participating in the continuous improvement of services and security; 
• Consolidating and integrating infrastructure; 
• Assisting technicians who provide second-level support; 
• Taking part in platform evolution and continuous improvement, including operational maintenance, automating recurring tasks through PowerShell scripting, and managing incidents and user requests; 
• Performing technical audits and technological analyzes, ensuring compliance and security of our solutions; 
• Carrying out installation and commissioning for clients; 
• Approving regular changes and validating pre-approved changes; 
• Responding to compliance and security requests; 
• Engaging in continuous learning of new technologies; 
• Perform any other related tasks. 

This position is for you if…

• You love challenges and dealing with a wide variety of technical issues; 
• You want to be involved in a real teamwork with expert professionals driven by customer satisfaction; 
• You enjoy analyzing and understanding problems to provide solutions and recommendations; 
• You are eager to learn and curious to explore all the latest innovations in IT. 

What we’re looking for

Profile

• Have 3 to 5 years of experience in a similar role in technical support or managed services; 
• Be proficient in Microsoft environments: Office 365, Exchange, Active Directory, Azure, Intune, and Microsoft Defender; 
• Hold the Microsoft 365 Certified: Endpoint Administrator certification; 
• Hold the MS‑900 certification; any additional networking certification is an asset; 
• Have a strong knowledge of Windows Servers 2016 and 2019; 
• Demonstrate good practices and knowledge of ITIL (certification or experience is an asset); 
• Advanced proficiency in French, both spoken and written, is required. Proficiency in English is also necessary solely to support our English‑speaking clients and employees, primarily located in Ontario. 

Human qualities

• Sense of service and customer relationship; 
• Ability to learn and adapt; 
• Team spirit and leadership skills; 
• Ability to analyze and solve problems; 
• Sense of initiative and autonomy; 
• Curiosity and continuous improvement.  

What we offer

Our code of honour ensures that you’re never just a number. We empower our teams to take on challenges with agility. Each and every one of us has the autonomy to get things done.  

Concretely, this means:

• A work environment where transparency and honesty reign — where everyone enjoys autonomy and the trust and attention of their leaders ;
• The ability to divide your time between home and the office and have truly flexible working hours ;
• Summer schedule — 8 additional half-days off ;
• A group insurance plan that’s adaptable to your needs ;
• A telehealth service including 24/7 access to medical personnel — to respond to your concerns ;
• Personal days — to ensure you’re there for life’s important moments ;
• Floating holidays — to help you take some time off in your busy life ;
• A Group RRSP — to plan for life after your career ;
• Continuing education — to develop your skills and help you grow.

Our values

We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI has an Equal Employment Opportunity program and encourages women, ethnic and visible minorities, aboriginals and people with disabilities to submit their application. We are working to become an inclusive employer for all.  

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial phone or virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the manager responsible for the position and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.

All applications are treated as confidential.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

Want to transform IT with us?