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How AI Is Transforming IT Careers
The meteoric rise of artificial intelligence (AI) will push all professions to transform, sooner or later. For IT jobs, although advanced knowledge of technology gives experts a head start, the rules are about to be completely rewritten by AI.
An overview of the areas where AI is applied in IT jobs…
Data Analysis
With unmatched precision and speed compared to humans, AI can process astronomical amounts of data. With its help, IT specialists can make decisions based on real data (Descriptive AI), or on predictions created from statistical models or historical data (Predictive AI). IT experts thus play an increasingly vital role in organizations’ strategic thinking, particularly in business intelligence and analytics.
Technical Support
For IT support teams, reinforcement learning artificial intelligence is an extremely powerful tool for creating specialized, shareable, and scalable knowledge bases. In this way, a solutions provider can integrate all the expertise of their IT specialists and make it accessible to their resellers, for example through conversational robots (chatbots).
Cisco recently announced its new AI Network Assistant, which promises to integrate more than 40 years of Cisco expertise into a conversational robot, thereby making it easier to solve high-level problems. This will completely transform the way integrators like ITI operate. Just think of the delays that occur every time an issue needs to be escalated. With a complete, powerful, and accessible database for our Cisco experts, we will be much more responsive and autonomous in helping our clients.
IT Security
For IT jobs in security, AI is redefining the way things are done. On one hand, discriminative artificial intelligence can anticipate security incidents or detect fraud and phishing attempts. On the other hand, generative AI expands the possibilities for cybersecurity experts, as is the case with Microsoft Security Copilot.
Thanks to the integration of Microsoft Security Copilot with Microsoft Purview, IT professionals can now configure security, compliance, and governance policies without writing a single line of code. Even without in-depth expertise in Purview, a cloud or M365 architect can, in just a few clicks, enable controls like data classification, insider risk management, or even auditing of interactions with AI. This democratization of compliance tools accelerates the adoption of generative AI in businesses while keeping risks under control.
Software Development
Automatic code generation, bug detection, code optimization, software test automation, and more: AI is proving invaluable for developers. It improves software productivity and quality, and dramatically increases the speed at which new solutions are developed. The real challenge is gaining access to the necessary computational power for development: servers with graphics processors (GPUs), data centers, hosting fees, etc. In this regard, the rules are also about to change.
Dell and Nvidia have announced the release of a cube, about the size of a notepad, which will serve as an ‘AI hub’ for developers. Connected to a laptop, it can house multiple engines for running AI programs directly on a desk, which will help speed up the development phase and make developers’ work easier.
IT Recruitment
For those seeking a job in IT, AI can help with writing a resume and preparing for an interview, for example. On the recruiters’ side, AI allows various stages of the hiring process to be automated and simplified. However, it must be used with a full understanding of its limitations to avoid perpetuating biases and thus unintentionally discriminating against candidates.
Artificial Intelligence, Complementary to Human Intelligence
As IT recruiters, we witness both the power and the limitations of AI. Artificial intelligence allows us to go further, faster, but it should not replace our critical thinking, empathy, or human strategic insight. While it transforms professions by simplifying, clarifying, accelerating, or automating many tasks, it does not eliminate the need to hire IT experts capable of making the most of it.
