Technician, Managed Services, Level 3

ITI is over 30 years of advising and making IT projects come to life for our clients. But above all we’re human IT experts who embrace our visionary side. We rethink IT to make a positive impact on companies, industries and the economy.

At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective.

Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,700 clients we serve across the world. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans.

Join us in making IT more accessible  

ITI is looking for a Level 3 technician to join our Managed Services team. The individual will be mobilized to provide remote technical support to ITI customers and respond to requests for IT expertise. You will work as part of a team with Technicians of different levels of expertise in a sharing and collaborative manner. You will report to the Manager of Managed Services.

Your role at ITI

In collaboration with our dynamic team of 18 technicians, you will be responsible for :

• Provide high-quality third-level support to users for all technologies used by the organization within M365 and basic Azure environments, as part of incident and problem resolution;
• Maintain the M365 environments of our clients;
• Support the technological developments of platforms;
• Contribute to the implementation of new services;
• Work on the continuous improvement of services and security;
• Consolidate and integrate infrastructure;
• Assist technicians providing second-level support;
• Participate in continuous improvement and evolution: ensure operational readiness, automate recurring tasks using PowerShell scripting, and manage user incidents and requests;
• Conduct technical audits and technological analyzes, ensuring compliance and security of our solutions;
• Perform installations and commissioning for clients;
• Approve regular changes and validate pre-approved changes;
• Support the asset owner and architects in technology evolution by maintaining a record of deviations, identifying necessary developments, and analyzing asset health;
• Address compliance and security requests;
• Engage in continuous learning of new technologies;
• Perform any other related tasks.

This position is for you if…

• You love challenges and dealing with a wide variety of technical issues;
• You want to be involved in a real teamwork with expert professionals driven by customer satisfaction;
• You enjoy analyzing and understanding problems to provide solutions and recommendations;
• You are eager to learn and curious to explore all the latest innovations in IT.

What we’re looking for

Profile

• Have 3 to 5 years of experience in a similar role;
• Be proficient in Office 365, Exchange, AD, Azure, Intune, and Microsoft Defender environments;
• Have a strong knowledge of Windows Servers 2016 and 2019;
• Have experience in managing compliance rules;
• Demonstrate good practices and knowledge of ITIL (an asset);
• Advanced proficiency in French and English, both spoken and written.
  (Adding an employee proficient in English will allow the department to continue its activities with English-speaking clients and employees based in Ontario.).

Human qualities

• Sense of service and customer relationship;
• Ability to learn and adapt;
• Team spirit and leadership skills;
• Ability to analyze and solve problems;
• Sense of initiative and autonomy;
• Curiosity and continuous improvement.

What we offer

Our honour code is to never take you for a number. We support our teams to take on challenges with agility. Each and every one of us has the latitude to move forward and get things done.

Concretely, this means:

• A work environment where transparency and honesty reign — where everyone enjoys autonomy and the trust and attention of their leaders ;
• The possibility to work from home and work hours that are truly flexible ;
• Summer schedule — 8 additional half-days off ;
• A group insurance plan that’s adaptable to your needs ;
• A telehealth service including 24/7 access to medical personnel — to respond to your concerns ;
• A wellness account — to take care of yourself ;
• Personal days — to ensure you’re there for life’s important moments ;
• Floating holidays — to help you take some time off in your busy life ;
• A Group RRSP — to plan for life after your career ;
• Continuing education — to develop your skills and help you grow.

Our values

We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI promote an equal access employment and encourages women, ethnic and visible minorities, Indigenous persons and disabled persons to submit their application. We are working to become an inclusive employer for all, and to see uniqueness as a source of innovation.

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial phone or virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the manager responsible for the position and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.

All applications are treated as confidential.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

Want to transform IT with us?