Technician, Managed Services, Level 1

ITI is over 30 years of advising and making IT projects come to life for our clients. But above all we’re human IT experts who embrace our visionary side. We rethink IT to make a positive impact on companies, industries and the economy.

At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective.

Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,700 clients we serve across the world. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans.

Join us in making IT more accessible  

ITI is looking for a Level 1 Technician to join our bilingual Managed Services team. The person will be mobilized to provide remote technical support to ITI’s customers, helping them to resolve various problems. You will work as part of a team with technicians of different levels of expertise, in a spirit of sharing and collaboration. You will report to the Director, Managed Services.

Your role at ITI

Working with our dynamic team of 19 technicians, you will be responsible for:

RESPONSIBILITIES (Schedule 9:30AM-6PM):

• Provide bilingual first-level user support for all technologies used by the organization (workstations, printers, office software, applications, telecommuting access, telephony, photocopiers, fax machines and multimedia equipment);
• Provide customer service with a positive, autonomous and professional attitude;
• Maintain up-to-date incident documentation in ticketing software;
• Receive support requests via user portal, telephone and e-mail;
• Participate in the integration, installation and configuration of secure networks, IT equipment and applications;
• Continuously learn new technologies;
• Perform related tasks (user profile creation, automation creation, monitoring).

This position is for you if…

• You enjoy taking on challenges and dealing with a wide variety of technical problems;
• You want to get involved in real teamwork with expert professionals who are committed to customer satisfaction;
• You know how to quickly establish links with customers, reassure them and offer them exemplary service;
• You have a thirst for learning and are curious to explore all IT innovations.

What we’re looking for

Profile

• Possess 0-2 years in user support;
• Proficiency in Office 365 environments, Workstation;
• Good knowledge of Windows servers (account creation, etc.);
• Fluency in spoken and written French. An intermediate level of English in required. * The department receives a high volume of requests in English. The number of employees currently fluent in English is not sufficient to meet all requests. The addition of an English-speaking employee will enable the department to pursue its activities and adequately serve English-speaking customers.

Human qualities

• Sense of service and customer relations;
• Ability to learn and adapt;
• Team spirit;
• Analytical and problem-solving skills;
• Self-motivated;
• Taste for challenge and management of emergencies.

What we offer

Our honour code is to never take you for a number. We support our teams to take on challenges with agility. Each and every one of us has the latitude to move forward and get things done.

Concretely, this means:

• A work environment where transparency and honesty reign—where everyone enjoys autonomy and the trust and attention of their leaders;
• The possibility to work from home and work hours that are truly flexible;
• Summer schedule – 8 additional half-days off;
• A group insurance plan that’s adaptable to your needs;
• A telehealth service, including 24/7 access to medical personnel to respond to your concerns;
• Personal days, to ensure you’re there for life’s important moments;
• Floating holidays, to help you take some time off in your busy life;
• Two types of pension funds, to plan for life after your career;
• Continuing education, to develop your skills and help you grow.

Our values

We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI promote an equal access employment and encourages women, ethnic and visible minorities, Indigenous persons and disabled persons to submit their application. We are working to become an inclusive employer for all, and to see uniqueness as a source of innovation.

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial phone or virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the manager responsible for the position and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.

All applications are treated as confidential.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

Want to transform IT with us?