Consultant, Azure and Managed Services

ITI is over 35 years of advising and making IT projects come to life for our clients. But above all we’re human IT experts who embrace our visionary side. We rethink IT to make a positive impact on companies, industries and the economy.  

At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective.  

Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,500 clients we serve. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans

Join us in making IT more accessible   

Please note that the job title listed may differ from the internal title to align with commonly used market terminology and improve job search visibility. 

Internal job title: Advisor, Cloud Transformation & Managed Services. 

ITI is looking for a Consultant, Azure and Managed Services to actively contribute to both internal initiatives and client mandates. In this role, you will be involved in delivering cloud transition projects (IaaS, PaaS) as well as supporting the operation of managed service environments (MSP). 

On a daily basis, you will analyze, diagnose, and resolve technical issues, support deployments and go-live activities, and ensure proactive monitoring of environments to guarantee performance, availability, and security. 

You will report to the Director of Advisory Services and Cloud Transformation and work closely with project and managed services teams in an environment where collaboration, autonomy, and proactivity are essential. 

Your role at ITI

Work schedule: To support managed services operations, this role follows an afternoon/evening schedule, generally between 12:00 PM – 8:00 PM or 1:00 PM – 9:00 PM. 

You will be responsible for :   

• Participating in the planning and delivery of cloud transition projects (native or hybrid), in close collaboration with project teams and stakeholders; 
• Providing technical support for ongoing projects, including troubleshooting, issue resolution, and assistance during deployment and go-live phases; 
• Managing support tickets in a managed services (MSP) context, including incident analysis, diagnosis, resolution, and service request handling, in accordance with established SLAs; 
• Performing proactive monitoring of cloud and hybrid environments, including tracking alerts, performance, availability, and security, with the possibility of after-hours intervention based on agreements in place; 
• Contributing to the management of security, compliance, and resilience issues within Microsoft Azure and hybrid infrastructures; 
• Working closely with internal teams to ensure smooth and efficient transition between project delivery and operational support phases; 
• Participating in continuous improvement initiatives related to services, processes, and operational practices; 
• Performing any other related tasks associated with managed services and project support. 

This position is for you if…

• You enjoy working in cloud environments and hands-on technical challenges; 
• You are comfortable with change and learn quickly; 
• You like understanding, analyzing and solving problems; 
• You are client-oriented and solution-driven; 
• You work effectively in a team while also being comfortable working independently; 
• You are proactive and take initiative. 

What we’re looking for

Profile

• Experience in a managed services (MSP) environment, including incident management, service requests, and SLA compliance; 
• Ability to analyze, diagnose, and resolve technical issues in complex environments; 
• Experience supporting technology projects, (deployment and go-live), including: 
  • Azure migrations, 
  • Azure Virtual Desktop,
  • Azure landing zones,
  • Network connectivity troubleshooting (e.g., connectivity, Fortinet); 
• Experience with monitoring and alert management tools, as well as best practices related to performance and availability (e.g., Azure Monitor); 
• Strong understanding of IT security, compliance, and resiliency challenges in IT environments (e.g., Azure Advisor, Defender for Cloud, CSPM); 
• Ability to work in hybrid environments combining operations and projects; 
• Knowledge of Microsoft environments and the Microsoft Azure ecosystem; 
• AZ-104 certification – an asset; 
• Degree in computer science – an asset; 
• Strong oral and written communication skills in both French and English. An advanced level of English is required to interact with English-speaking clients located in Ontario; 
• Availability to occasionally work outside normal business hours based on operational needs. 

Human qualities

• Strong attention to detail, autonomy, and sound judgment in prioritization; 
• Team-oriented and ability to collaborate effectively with various stakeholders; 
• Technical leadership and sense of responsibility within a team; 
• Proactive mindset and initiative-taking; 
• Adaptability in a constantly evolving environment; 
• Customer service mindset with the ability to clearly communicate technical concepts; 
• Commitment to quality and continuous improvement; 
• Ability to manage pressure related to incidents in an MSP environment. 

What we offer

Our code of honour ensures that you’re never just a number. We empower our teams to take on challenges with agility. Each and every one of us has the autonomy to get things done.  

Concretely, this means:

• A work environment where transparency and honesty reign — where everyone enjoys autonomy and the trust and attention of their leaders ; 
• The ability to divide your time between home and the office — and have truly flexible working hours ; 
• Summer schedule — 8 additional half-days off ; 
• A group insurance plan — adaptable to your needs ; 
• A telehealth service including 24/7 access to medical personnel — to respond to your concerns ; 
• Personal days — to ensure you’re there for life’s important moments ; 
• Floating holidays — to help you take some time off in your busy life ; 
• A Group RRSP — to plan for life after your career ; 
• Continuing education — to develop your skills and help you grow. 

Our values

We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI has an Equal Employment Opportunity program and encourages women, people with disabilities indigenous people and visible minorities to submit their application. We are working to become an inclusive employer for all and accommodation measures may be provided, upon request, to persons with disabilities throughout the pre-screening and selection process.

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the hiring manager and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.

All applications are treated as confidential.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

Want to transform IT with us?