Inside Sales Representative, Healthcare IT

ITI is over 35 years of democratizing IT projects and making them come to life for our clients. But above all we’re humans who embrace our visionary side. Working as a team, we simplify complex processes. Whatever their role, each person helps to rethink IT to make a positive impact on companies, industries and the economy. 

At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective. 

Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,500 clients. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans. 

Join us in making IT more accessible   

ITI is looking for an Inside Sales Representative specialized in the healthcare sector. 

In this role, you will be responsible for delivering a high level of client proximity by responding quickly to customer needs and recommending tailored IT solutions, both in products and services. 

You will play a key role in helping clients achieve their business objectives while ensuring an exceptional customer experience. 

This position is ideal for an experienced inside sales professional with a strong background in IT solution agreements within the public sector, particularly in healthcare. 

You will report to the Inside Sales Manager and work closely with account managers dedicated to the healthcare sector. 

Your role at ITI

You will be responsible for :   

• Developing and maintaining strong relationships with clients within your territory to drive sales growth; 
• Advising clients on product selection and responding to inquiries via phone, e-mail or videoconference; 
• Collaborating with distributors and manufacturers to deliver the best solutions under optimal commercial terms; 
• Preparing quotes, submitting them, and ensuring proper follow-up; 
• Conducting research on products, prices, delivery times, additional discounts, and more; 
• Registering opportunities with ITI’s manufacturing partners; 
• Occasionally contributing to public tender submissions and follow-ups;  
• Continuously developing knowledge through mandatory training to remain up to date with IT market trends; 
• Managing complex situations or complaints with professionalism and proactivity; 
• Working closely with account managers in the healthcare sector. 

This position is for you if…

• You thrive in a collaborative environment where teamwork is valued; 
• You enjoy understanding client needs and providing relevant, value-added solutions; 
• You want to contribute to business growth by improving transactional processes; 
• You are comfortable in a fast-paced environment with evolving priorities; 
• You are motivated by performance and driving growth within your territory.

What we’re looking for

Profile

• Minimum of 5 years of experience in a similar role within IT; 
• Solid understanding of public sector procurement processes and agreements (CAG); 
• Strong knowledge of IT solutions and the ability to stay current with industry trends to better advise clients; 
• Experience using a CRM (an asset); 
• Excellent communication skills in both French and English (spoken and written), with advanced English required to interact with English-speaking stakeholders; 
• Proficiency with Microsoft tools (Outlook, Teams, Excel). 

Human qualities

• Real sense of customer service; 
• Attention to detail and rigor; 
• Excellent organizational skills and ability to manage priorities; 
• Clear and effective communication; 
• Ability to work under pressure and handle multiple files simultaneously; 
• Adaptability in a fast-changing environment; 
• Strong problem-solving skills. 

What we offer

Our code of honour ensures that you’re never just a number. We empower our teams to take on challenges with agility. Each and every one of us has the autonomy to get things done.  

Concretely, this means:

• A work environment where transparency and honesty reign — where everyone enjoys autonomy and the trust and attention of their leaders ; 
• The ability to divide your time between home and the office — and have truly flexible working hours ; 
• Summer schedule — 8 additional half-days off ; 
• A group insurance plan — adaptable to your needs ; 
• A telehealth service including 24/7 access to medical personnel — to respond to your concerns ; 
• Personal days — to ensure you’re there for life’s important moments ; 
• Floating holidays — to help you take some time off in your busy life ; 
• A Group RRSP — to plan for life after your career ; 
• Continuing education — to develop your skills and help you grow. 

Our values

We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI has an Equal Employment Opportunity program and encourages women, people with disabilities indigenous people and visible minorities to submit their application. We are working to become an inclusive employer for all and accommodation measures may be provided, upon request, to persons with disabilities throughout the pre-screening and selection process.

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the hiring manager and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.

All applications are treated as confidential.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

Want to transform IT with us?