Technician, Technical Services

ITI is over 35 years of advising and making IT projects come to life for our clients. But above all we’re human IT experts who embrace our visionary side. We rethink IT to make a positive impact on companies, industries and the economy.   

At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective.   

Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,500 clients we serve. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans.   

Democratize IT with Us 

Do you enjoy solving problems, and making a tangible impact on the user experience? 

ITI is looking for a Technical Services Technician to join our team. In this role, you will help ensure the smooth operation of our clients’ IT environments by providing high-quality technical support, participating in equipment deployments, and supporting users on a daily basis. You will have the opportunity to work with a variety of technologies, collaborate with experienced colleagues, and grow in an environment that encourages continuous learning. 

This position requires full-time on-site presence at our Laval office, as well as occasional travel to client locations throughout the Greater Montreal area. 

Your role at ITI

You will be responsible for:    

• Performing break/fix activities, including diagnosing, repairing, and replacing equipment; 
• Setting up, configuring, and maintaining workstations, laptops, and peripherals; 
• Completing short-term on-site assignments for clients; 
• Providing Level 1 remote technical support to clients; 
• Deploying images, installing applications and printers, and configuring MFA and Microsoft Teams telephony; 
• Managing employee onboarding and offboarding activities (creating and deactivating AD, Microsoft 365, Adobe, and other accounts); 
• Providing technical support during new employee onboarding; 
• Maintaining accurate equipment inventory and ensuring effective asset management; 
• Documenting interventions and updating management systems (ConnectWise, Intune, inventory systems); 
• Participating in continuous improvement initiatives and process automation; 
• Collaborating with internal teams to optimize operations and enhance client satisfaction.  

You’re a great fit if you…

• You enjoy tackling challenges and resolving a wide variety of technical issues; 
• You want to grow within a collaborative team where knowledge sharing and mutual support are part of everyday life; 
• You can quickly build trust with users and provide an exceptional customer service experience; 
• You are proactive, curious, and motivated to continuously learn and expand your expertise.  

What we’re looking for

Profile

• 1 to 3 years of experience in user support or technical support; 
• DEP, DEC, or equivalent education/experience in Information Technology; 
• Strong knowledge of Microsoft 365 environments and Windows workstations; 
• Ability to diagnose and resolve Level 1 technical issues (workstations, peripherals, printers, etc.); 
• Good knowledge of Active Directory and Windows Server environments (user account, group, and access management); 
• Experience with Microsoft Intune is considered an asset; 
• Valid driver’s licence and access to a vehicle for occasional travel to client sites throughout the Greater Montreal area; 
• Advanced French and intermediate English communication skills, both written and spoken. This requirement is necessary to effectively support our English-speaking clients, primarily located in Ontario.  

Human qualities

• Customer-focused with a commitment to delivering an exceptional service experience; 
• Clear communicator and active listener, whether interacting with users or colleagues; 
• Self-motivated and proactive in troubleshooting and problem-solving; 
• Strong team player with a collaborative mindset; 
• Adaptable in managing changing priorities and diverse environments; 
• Organized and detail-oriented when handling support requests and equipment management.  

What we offer

Our code of honour ensures that you’re never just a number. We empower our teams to take on challenges with agility. Each and every one of us has the autonomy to get things done.  

Concretely, this means:

• A work environment where transparency and honesty reign — where everyone enjoys autonomy and the trust and attention of their leaders ; 
• The ability to divide your time between home and the office — and have truly flexible working hours ; 
• Summer schedule — 8 additional half-days off ; 
• A group insurance plan — adaptable to your needs ; 
• A telehealth service including 24/7 access to medical personnel — to respond to your concerns ; 
• Personal days — to ensure you’re there for life’s important moments ; 
• Floating holidays — to help you take some time off in your busy life ; 
• A Group RRSP — to plan for life after your career ; 
• Continuing education — to develop your skills and help you grow. 

Our values

We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI has an Equal Employment Opportunity program and encourages women, people with disabilities indigenous people and visible minorities to submit their application. We are working to become an inclusive employer for all and accommodation measures may be provided, upon request, to persons with disabilities throughout the pre-screening and selection process.

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the hiring manager and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.

All applications are treated as confidential.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

Want to transform IT with us?