Senior Advisor, Managed Services

ITI is over 35 years of advising and making IT projects come to life for our clients. But above all we’re human IT experts who embrace our visionary side. We rethink IT to make a positive impact on companies, industries and the economy.  

At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective.  

Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,500 clients we serve. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans. 

Join us in making IT more accessible   

ITI is looking for a Senior Advisor – Managed Services to support a strategic engagement with a major client. 

In this role, you will act as a Technical Account Manager (TAM) and play a key role in the evolution, stability, and performance of our client’s IT environment, particularly in networking, virtualization (Nutanix/VMware), and core systems. 

You will be part of a 24/7 multi-service managed services model, working in collaboration with local, remote teams and specialized partners. 

This is a unique opportunity to influence large-scale, high-impact environments while actively contributing to their transformation. 

Your role at ITI

You will be responsible for:   

• Acting as the primary technical point of contact (Technical Account Manager) between the client and ITI teams; 
• Ensuring the stability and performance of the client’s technology environment; 
• Coordinating with 24/7 operations with local and remote teams to ensure client satisfaction and seamless shift transitions; 
• Actively participating in incident resolution, including escalating to the appropriate resources, assigning to the right specialists, and documenting procedures; 
• Managing incident priorities and escalations in accordance with established agreements; 
• Contributing to the continuous improvement of processes and performance; 
• Identifying and recommending technical improvements across multiple domains (networking, virtualization, systems); 
• Maintaining an on-site presence as required in a hybrid work model. 

This position is for you if…

• You are comfortable troubleshooting issues and handling tickets when needed (TekSavvy); 
• You are autonomous, resourceful, and proactive; 
• You have strong coordination skills and can effectively work with multidisciplinary teams; 
• You are confident acting as a primary point of contact; 
• You thrive in complex, high-availability environments where your impact is tangible; 
• You enjoy being a trusted technical advisor to your clients; 
• You are structured and results-oriented; 
• You can effectively communicate technical concepts to non-technical stakeholders. 

What we’re looking for

Profile

• Minimum of 5 years’ experience in a managed services (MSP) environment; 
• Strong networking expertise (approximately 50% of the role); 
• Good knowledge of Nutanix, VMware, and Microsoft Azure environments (approximately 25% of the role); 
• Proven experience in 24/7 operational environments; 
• Client-facing experience as a trusted technical advisor; 
• VMware, Nutanix, CCNA certifications are considered strong assets; 
• Strong communication skills in English (spoken and written), required to interact with English-speaking clients located in Ontario. 

Human qualities

• Strong analytical skills to assess system performance, troubleshoot issues, and recommend improvements; 
• Excellent teamwork and collaboration abilities within multidisciplinary teams; 
• Strong ability to simplify and communicate technical concepts effectively; 
• Autonomy, curiosity, and the ability to quickly learn new technologies in a constantly evolving environment. 

What we offer

Our code of honour ensures that you’re never just a number. We empower our teams to take on challenges with agility. Each and every one of us has the autonomy to get things done.  

Concretely, this means:

• A work environment where transparency and honesty reign — where everyone enjoys autonomy and the trust and attention of their leaders ; 
• The ability to divide your time between home and the office — and have truly flexible working hours ; 
• Summer schedule — 8 additional half-days off ; 
• A group insurance plan — adaptable to your needs ; 
• A telehealth service including 24/7 access to medical personnel — to respond to your concerns ; 
• Personal days — to ensure you’re there for life’s important moments ; 
• Floating holidays — to help you take some time off in your busy life ; 
• A Group RRSP — to plan for life after your career ; 
• Continuing education — to develop your skills and help you grow. 

Our values

We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI has an Equal Employment Opportunity program and encourages women, people with disabilities indigenous people and visible minorities to submit their application. We are working to become an inclusive employer for all and accommodation measures may be provided, upon request, to persons with disabilities throughout the pre-screening and selection process.

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the hiring manager and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.

All applications are treated as confidential.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

Want to transform IT with us?