Technician, Administrative and Operations Support

ITI is over 35 years of democratizing IT projects and making them come to life for our clients. But above all we’re humans who embrace our visionary side. Working as a team, we simplify complex processes. Whatever their role, each person helps to rethink IT to make a positive impact on companies, industries and the economy. 

At ITI, we value new ideas and combining areas of expertise. We like intelligence in all its forms: technological, human, individual and collective.  

Working with us means having the opportunity to grow and develop IT in your own way, for yourself and the more than 1,500 clients we serve. To innovate with one of Canada’s Best Managed Companies, where IT is developed by humans, for humans.  

Join us in making IT more accessible  

ITI is looking for an Administrative and Operations Support Technician to coordinate logistics and administrative activities related to shipping, warehouse operations, inventory management, and operational support for internal teams. This is a full-time, on-site position based at our Québec City office, specifically in the Lebourgneuf area.

This individual will play a key role in managing local and international shipments, tracking customer orders, overseeing equipment and materials, and ensuring data accuracy within ERP systems. You will work closely with sales support, operations, and technical support teams to ensure smooth operations and a high level of service. You will report to the Manager, Logistics and Technical Services.

Your role at ITI

You will be responsible for:    

• Coordinate local and international shipments for all departments, including pallet preparation, communication with internal teams and carriers, and management of all required shipping documentation; 
• Manage transportation providers and ensure compliance with customs processes for inbound and outbound shipments; 
• Receive goods, verify delivered quantities, and update inventory records accordingly; 
• Perform physical inspections to ensure shipments comply with purchase orders and transportation documents; 
• Manage internal logistics of equipment and materials, including the shipping and retrieval of IT equipment, tracking numbers follow‑up, and coordination with employees; 
• Record and monitor inventory movements in inventory management and customer order systems (ERP); 
• Organize and store goods in the warehouse according to established procedures and customer‑dedicated storage areas; 
• Continuously maintain and improve logistical and operational processes and procedures; 
• Enter customer orders and quotes into ERP systems and management tools; 
• Handle technicians’ requests for parts quotations; 
• Ensure shipments comply with customer orders; 
• Participate in cycle counts and periodic inventory audits; 
• Coordinate the dispatching of service tickets for IT technicians using management tools; 
• Manage daily mail and carry out required follow‑ups in accordance with established guidelines (including deposits and administrative tracking); 
• Perform any other related tasks in support of operational and logistics activities. 

This position is for you if…

• You’re at your best when it comes to organizing, prioritizing, and managing multiple tasks in parallel, especially in a fast‑moving environment where every day is different; 
• You are autonomous, resourceful, and proactive—you enjoy finding solutions and working independently; 
• You value variety, learn quickly, and enjoy working on diverse tasks rather than doing the same thing every day; 
• You adapt easily to change and perform well in fast‑paced environments; 
• You are curious by nature, enjoy tackling hands‑on challenges, and are motivated by improving processes and ways of working; 
• You’re motivated by having a real impact, contributing directly to smooth operations and continuous process improvement. 

What we’re looking for

Profile

• 1 to 3 years of experience in a similar role in administrative support, logistics, warehousing, or operations; 
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously; 
• Proficiency with the Microsoft Office suite, particularly Excel at an intermediate level, including file structuring and protection, data validation, creation of drop‑down lists, and the use of common data analysis and management tools; 
• Experience with ERP systems such as NetSuite or ConnectWise Manage (considered an asset); 
• Ability to communicate effectively in both French and English, verbally and in writing (English is required for written communications with carriers, manufacturers, and English‑speaking employees); 
• Good physical condition and ability to lift loads ranging from 16 kg to 25 kg (e.g., boxes of IT equipment). 

Human qualities

• Autonomous, resourceful, and proactive;
• Highly organized and comfortable managing multiple priorities;
• Versatile, curious, and quick to learn;
• Comfortable working in a fast‑paced, dynamic environment;
• Detail‑oriented with a strong sense of accuracy;
• Solution‑driven mindset.

What we offer

Our code of honour ensures that you’re never just a number. We empower our teams to take on challenges with agility. Each and every one of us has the autonomy to get things done.  

Concretely, this means:

• A work environment where transparency and honesty reign — where everyone enjoys autonomy and the trust and attention of their leaders ; 
• Summer schedule — 8 additional half-days off ; 
• A group insurance plan — adaptable to your needs ; 
• A telehealth service including 24/7 access to medical personnel — to respond to your concerns ; 
• Personal days — to ensure you’re there for life’s important moments ; 
• Floating holidays — to help you take some time off in your busy life ; 
• A Group RRSP — to plan for life after your career ; 
• Continuing education — to develop your skills and help you grow. 

Our values

We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI has an Equal Employment Opportunity program and encourages women, people with disabilities indigenous people and visible minorities to submit their application. We are working to become an inclusive employer for all and accommodation measures may be provided, upon request, to persons with disabilities throughout the pre-screening and selection process.

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the hiring manager and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.

All applications are treated as confidential.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

Want to transform IT with us?