Associate Account Manager

Guided by our mission to democratize IT, ITI has helped organizations unlock their growth potential for over 35 years. At our core, we’re a team of people who simplify complexity and make technology work for humans. No matter the role, everyone at ITI contributes to rethinking IT to create meaningful impact for our clients, industries, and the broader economy. 

At ITI, we value new ideas and the power of combined expertise. We celebrate intelligence in all its forms—technological, human, individual, and collective. 

Working with us means the opportunity to grow and shape IT in your own way—for yourself and for the 1,500+ clients we support worldwide. It’s also a chance to innovate with one of Canada’s Best Managed Companies, where IT is built by humans, for humans. 

Join us in making IT more accessible   

ITI is looking for a passionate Associate Account Manager based in The Maritimes, who thrives on customer service and business development. In this role, you will be responsible for developing and maintaining strong relationships with clients, distributors, and manufacturers within your territory, while offering solutions tailored to customer needs. 

You will play a key role in achieving sales objectives by advising clients, preparing quotes, ensuring rigorous follow-ups, and identifying new business opportunities. In close collaboration with the assigned Account Manager, you will help deliver an outstanding customer experience and contribute to ITI’s continued growth. This position offers a clear path to becoming an Account Manager, with the opportunity to take ownership of your own territory and drive long-term client success. 

Your role at ITI

You will be responsible for: 

• Developing and managing relationships with clients in your assigned territory to drive sales growth; 
• Building and maintaining relationships with distributors and manufacturers in your sector to offer solutions under the best possible conditions; 
• Advising clients on product selection and responding to inquiries via phone, email, or video conference; 
• Proactively promoting ITI’s supported and resold solutions to clients; 
• Preparing and sending quotes to clients, and ensure timely follow-ups; 
• Working closely with assigned Account Manager(s); 
• Register sales opportunities with ITI’s partner manufacturers; 
• Researching products, pricing, delivery timelines, and additional discounts with suppliers and manufacturers; 
• Handling client complaints by identifying potential solutions, resolving issues, or escalating to management when necessary; 
• Following up on client satisfaction after product delivery; 
• Sharing relevant client information with the Account Manager and acting as a point of reference; 
• Contributing to the development and identification of new opportunities within the assigned territory; 
• Creating and managing office product opportunities in the internal CRM. 

You’re a great fit if you…  

• You are based in the Maritimes region, and have solid experience as an inside sales representative and are ready to take the next step in your career; 
• You are passionate about customer service and enjoy building strong interpersonal relationships; 
• You care about finding the best solution for your clients and ensuring quality; 
• You want to generate significant sales growth in your territory and take on exciting challenges. 
• You are motivated to grow into an Account Manager role and take ownership of your own territory over time. 

What we’re looking for

Profile

• Minimum of 5 years of experience in a similar role within the information technology sector; 
• Strong knowledge of IT solutions available on the market and ability to stay up to date with technological innovations; 
• Ability to work effectively with a Customer Relationship Management (CRM) system; 
• Strong communication skills in English, both spoken and written, and functional proficiency in French is an asset for collaborating with stakeholders based in Quebec; 
• Proficiency in Microsoft Office suite, with intermediate level in Microsoft Excel. 

Human qualities

• Customer Focus: Understand needs and deliver an exceptional experience; 
• Team Spirit: Collaborate effectively with colleagues, partners, and clients; 
• Clear Communication: Explain complex solutions simply; 
• Proactivity: Take initiative and anticipate issues; 
• Organization: Manage priorities and meet deadlines; 
• Curiosity: Stay interested in new technologies and keep learning; 
• Analytical Skills: Understand challenges and propose relevant solutions; 
• Adaptability: Adjust quickly in a changing environment; 
• Empathy: Listen actively and build trust. 

What we offer

Our code of honour ensures that you’re never just a number. We empower our teams to take on challenges with agility. Each and every one of us has the autonomy to get things done.  

Concretely, this means:

• A work environment where transparency and honesty reign — where everyone enjoys autonomy and the trust and attention of their leaders ; 
• The ability to divide your time between home and the office — and have truly flexible working hours ; 
• Summer schedule — 8 additional half-days off ; 
• A group insurance plan — adaptable to your needs ; 
• A telehealth service including 24/7 access to medical personnel — to respond to your concerns ; 
• Personal days — to ensure you’re there for life’s important moments ; 
• Floating holidays — to help you take some time off in your busy life ; 
• A Group RRSP — to plan for life after your career ; 
• Continuing education — to develop your skills and help you grow. 

Our values

We believe how we do something is just as important as what we do.
We leverage our expertise, ethics, commitment and excellence to advise, collaborate and bring projects to life.

We are ITI

We believe in blending styles and backgrounds. In the differences that push us to think differently. That’s why ITI has an Equal Employment Opportunity program and encourages women, people with disabilities indigenous people and visible minorities to submit their application. We are working to become an inclusive employer for all and accommodation measures may be provided, upon request, to persons with disabilities throughout the pre-screening and selection process.

Our simple recruitment process

Simplifying things is in our DNA.

If your application is selected, you will be invited to an initial virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to a virtual interview with the hiring manager and our recruitment specialist. If necessary, a technical interview may be added to the process for IT positions.

All applications are treated as confidential.

By submitting your application for this position, you consent to our collection and use of your personal information for the purpose of evaluating your application. If your application is unsuccessful, you also consent to our contacting you regarding similar opportunities. You can consult our Privacy Policy at the following address https://iti.ca/uploads/2023/09/CONFIDENTIALITY-AND-PRIVACY-PROTECTION-POLICY.pdf

Want to transform IT with us?